SHIPPING & RETURN​
​
DELIVERY TIMES
​
All products from the online-shop will be exclusively handmade for you after placing your order.
Your advantage is, that most of the special requests can be easily realized without much of an extra cost.
Therefore you should plan with the following delivery times:
​
within Germany: 7 - 10 working days *
within the EU: 10 - 13 working days *
Non-EU-Countries/ worldwide: 13 - 16 working days *
​
* working days = monday to friday
​
All time frames are based on estimations and do not provide any guarantee.
For special requests the delivery time can possibly extend and will be confirmed with you individually.
The delivery time for customized garments also requires and individual agreement. Depending on the amount of work you should allow a development period of 4 to 12 weeks.
​
As soon as your order is ready to ship, we will inform you via e-mail.
​
​
​
SHIPPING COST
​
All orders will be processed as an insured shipment via DHL.
standard shipment within Germany: 5,49 €
standard shipment within the EU: 12,99 €
standard shipment Europe (Non-EU-Countries): 17,49 € *
standard shipment worldwide: 21,99 € *
* outside the EU (depending on the destination) could possibly be custom duties and handling costs added, which are not included in the final price shown during the checkout and are due to be paid by the customer.
​
Tax Free
Orders from outside the EU will be charged the cost price excluding the sales tax. Please contact us before you place your order and we will adjust the invoice for you.
​
​
​
RETURN
SELINAGE attaches the highest importance to a flawless tailoring and an equal quality standard for every single product.
If you are still not completely satisfied with your order, you are free to take use of your right of cancellation.
​
Therefore we would like to ask you to inform us about your cancellation within 14 days after receipt of your order (see withdrawal-form). Please return the order in original condition within 14 days after the day of cancellation to the following address:
Mira Naurath, Düsselstraße 30, 40219 Düsseldorf - Germany
​
The customer shall bear the cost for returning his order.
​
The refund will be made within 14 days after the receipt of your cancellation and the returned order. We will use the same payment method, which had been chosen for the original transaction.
​
Customized orders and products from the online-shop, which were adjusted for you on special request are excluded from the cancellation policy.
​
For more informationen please have a look at our cancellation policy.