CANCELLATION POLICY
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Customers have a fourteen-day withdrawal.
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Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must send us (Mira Naurath, Düsselstraße 30, 40219 Düsseldorf, Germany, info@selinage.com, telephone: +49 151 22639994) a clear statement (e.g. a letter sent by post or an e-mail ) of your decision to withdraw from this contract. You can use the attached model cancellation form, but it is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the notification of exercising your right of cancellation before the cancellation period has expired.
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Consequences of the revocation
If you revoke this contract, we have to pay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this refund, we use the same payment method that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this refund. We may refuse the refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met when you have sent back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
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The right of withdrawal does not apply to customized orders.
Goods which need an individual selection or determination by the consumer to be produced or which are clearly tailored to the personal needs of the consumer are excluded from exchange and the right of withdrawal.
Sample cancellation form
If you want to revoke the contract, please fill out this form and send it back to:
info@selinage.com or by post to Mira Naurath, Düsselstraße 30, 40219 Düsseldorf, Germany.
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I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
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Ordered on (*):
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Received on (*):
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Name of consumer(s):
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Address of consumer(s):
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Signature of the consumer(s) (only if notified on paper):
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Date:
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(*) Delete where not applicable.
Cancellation policy created with the Trusted Shops Rechtstexter